CGV
The Grand Hôtel de Molitg is open from April to December. The hotel can be reached by email at reservation@grandhotelpyrenees.com all year round.
The Reservation Service is available daily from 7:30 AM to 10:00 PM, Paris time.
Guarantee Deposit: To definitively confirm your reservation, we kindly ask you to send a guarantee deposit equivalent to 30% of the total cost of the chosen package, authorized via bank card debit.
All reservations must be guaranteed with a bank card number, expiry date, and security code (CVV).
Cancellation of Reservation by the Client: If you are unable to honor your reservation on the scheduled date, please notify the Reservation Service in writing. Only a written cancellation—by mail or by email to reservation@grandhoteldespyrenees.com—will be taken into account. The terms for deposit refunds and transfers are as follows:
For any cancellation occurring more than 7 days prior to your arrival date: We will refund the entire deposit.
For any cancellation occurring between 7 days and 48 hours prior to your arrival date: We offer the possibility of transferring the paid deposit to a new stay period, up until December 31st of the current year. However, in the event of a definitive cancellation, and in accordance with the provisions of Article 1590 of the French Civil Code, "all guarantee deposits paid shall be definitively forfeited."
For any cancellation occurring less than 48 hours prior to your arrival date: The paid deposit shall be definitively forfeited.
In case of a no-show on the day of your reservation, the entirety of the nights previously reserved will be due and invoiced.
If you made your reservation through another online booking site and wish to cancel it, the cancellation must be processed on that same site.
Credit Cards Accepted: Visa, Eurocard, Mastercard, American Express.
Arrivals and Departures:
On the day of arrival, rooms are available from 4:00 PM (16:00).
On the day of departure, rooms must be vacated by 12:00 PM (12:00) sharp.
Extras and Miscellaneous Supplements, which are not included in the rates—such as local stay taxes, wine cellar, bar, telephone, laundry, beauty treatments, massages, etc.—must be paid on site, in addition, on the day of departure.
When booking a package including accommodation, catering, and/or a treatment program, any service not consumed (nights, meals, or treatments) will not be deducted from the final invoice balance, nor will it be reimbursed.
Rates: Prices are Net, All Taxes Included (TTC), given subject to any tariff modifications due to new taxes, and possible changes in the opening dates and seasons that may occur.
Thermal Spa Treatments: Please contact us as soon as possible to book your individual treatments and relaxation packages. Without prior reservation, we cannot guarantee the availability of treatments, especially during weekends and public holidays.
Treatment Cancellation Policy: Any booked treatment will be billed in full, unless canceled or modified 48 hours prior to the treatment date.
Some of our treatments are not recommended for pregnant women. We kindly ask you to inform us if you are expecting a happy event.
Our Thermal Spa is not accessible to children and adolescents under the age of 16.
Breakfast:
The Buffet Breakfast is priced at €18 per person.
It can be served in your room for €23 per person.
Babies and Children:
Babies aged 0 to 3 stay free of charge in their parents' room.
An extra bed for a child aged 3 to 10 can be added in our Junior Suites and Suites for €20 per day.
The children's breakfast is offered at a rate of €10, and the meal (up to 12 years old) at €16.
Baby-sitting and childcare: Please contact us for conditions.
Pets: Small "well-behaved" dogs are welcome in your room (supplement of €15/night). If you plan to bring your small pet, we kindly ask you to inform us.
In accordance with the law applicable in France since January 1st, 2008, and for the comfort of our guests, all our lounges, restaurants, as well as our rooms and suites are non-smoking.
A safe is at your disposal in your room. Please remember to deposit your valuable belongings there. The Management declines all responsibility in the event of theft or loss of personal items, in any location on our property.
Our Company declines all responsibility in the event of damage, of any nature whatsoever, that may occur to your vehicle parked in one of the car parks.
To allow us to definitively confirm your reservation, 30% of the total amount of your stay will be debited as a guarantee deposit, while the remainder of the amount, stay taxes, and any additional consumption will be paid on site on the day of your departure.
Furthermore, all reservations must be guaranteed with a bank card number and expiry date.
Arrival time: from 4:00 PM (16:00)
Departure time: by 12:00 PM (12:00) at the latest
If you are unable to honor your reservation on the scheduled date, please cancel your reservation directly on the website where you made the booking. The terms for deposit refunds and transfers are as follows:
For any cancellation occurring more than 7 days prior to your arrival date: We will refund the entire deposit.
For any cancellation occurring between 7 days and 48 hours prior to your arrival date: We offer the possibility of transferring the paid deposit to a new stay period, up until December 31st of the current year. However, in the event of a definitive cancellation, and in accordance with the provisions of Article 1590 of the French Civil Code, "all guarantee deposits paid shall be definitively forfeited."
For any cancellation occurring less than 72 hours prior to your arrival date: The paid deposit shall be definitively forfeited.
In case of a no-show on the day of your reservation, the entirety of the nights previously reserved will be due and invoiced.
The entire amount of the stay must be paid at the time of booking. The reservation is non-cancellable and non-refundable.