Confidentiality Policy
This privacy policy applies to the website: https://www.grandhotelpyrenees.com/home-page-grand-hotel-pyrenees
The purpose of this privacy policy is to inform users of the site about:
The manner in which their personal data is collected and processed. All data likely to identify a user must be considered personal data. This includes, in particular, first name and last name, age, postal address, email address, the user's location, or their IP address;
The users' rights regarding this data;
Who is responsible for the processing of collected and processed personal data;
To whom this data is transmitted;
Where applicable, the site's policy regarding "cookie" files.
This privacy policy supplements the legal notices and the General Terms of Use, which users can consult at the following address: https://www.grandhotelpyrenees.com/cgv
In accordance with the provisions of Article 5 of European Regulation 2016/679, the collection and processing of user data on the site adhere to the following principles:
Lawfulness, fairness, and transparency: Data can only be collected and processed with the consent of the user who owns the data. Each time personal data is collected, the user will be informed that their data is being collected and the reasons for its collection;
Purpose limitation: Data collection and processing are carried out to meet one or more objectives determined in these general terms of use;
Data minimization: Only data necessary for the proper execution of the objectives pursued by the site is collected;
Storage limitation: Data is retained for a limited period, of which the user is informed. If the retention period cannot be communicated to the user;
Integrity and confidentiality of collected and processed data: The data controller commits to guaranteeing the integrity and confidentiality of the collected data.
To be lawful, and in accordance with the requirements of Article 6 of European Regulation 2016/679, the collection and processing of personal data can only occur if they meet at least one of the following conditions:
The user has expressly consented to the processing;
The processing is necessary for the proper execution of a contract;
The processing is required by a legal obligation;
The processing is necessary to protect the vital interests of the data subject or another natural person;
The processing can be justified by the necessity of performing a task carried out in the public interest or in the exercise of official authority vested in the controller;
The processing and collection of personal data are necessary for the purposes of the legitimate and private interests pursued by the controller or by a third party.
C. Data The information and data contained in this site are general and promotional in nature and do not have contractual value. La Chaîne Thermale du Soleil has created this site with the utmost care but cannot guarantee the exact and/or complete nature of this site. La Chaîne Thermale du Soleil, its subsidiaries, sub-subsidiaries, and affiliates disclaim all responsibility for damages of any kind that may arise from inaccurate and/or incomplete information on this site. These notices, as well as the information and data contained in this site, are subject to change without notice. Furthermore, the hypertext links implemented within this site to other sites shall not engage the responsibility of La Chaîne Thermale du Soleil. The implementation of a hypertext link to the site
The personal data collected on the Grand Hôtel de Molitg website are as follows: – email address – first name and last name – postal address – telephone number – email
This data is collected when the user performs one of the following operations on the site: – When the visitor subscribes to our newsletters – When the visitor purchases services online
Furthermore, during a payment on the site, proof of the transaction, including the purchase order and the invoice, will be retained in the computer systems of the site publisher.
The data controller will retain all collected data in its site's computer systems under reasonable security conditions for a period of: 3 years.
The collection and processing of data serve the following purposes: Location and IP address data are recorded to improve the quality of our services and to enhance the security of our website.
Data may be transmitted to the following third party(s): Certain collected data may be transferred to our host for the purpose of optimizing our services.
The Grand Hôtel de Molitg – Chaîne Thermale du Soleil website is hosted by: Occitech, whose headquarters are located at the following address: 35 B boulevard des Récollets, 31400 Toulouse The host can be contacted at the following telephone number: 05 82 95 25 35
The controller of personal data is: Le Grand Hôtel de Molitg – Chaîne Thermale du Soleil. The data controller can be contacted by email at the following address: dpo@chainethermale.fr The data controller is responsible for determining the purposes and means used for the processing of personal data.
The data controller commits to protecting the collected personal data, not transmitting it to third parties without the user having been informed, and respecting the purposes for which this data was collected.
The site has an SSL certificate to guarantee that the information and data transfer passing through the site are secured. An SSL (Secure Socket Layer) Certificate aims to secure the data exchanged between the user and the site.
Furthermore, the data controller commits to notifying the user in case of data rectification or deletion, unless this entails disproportionate formalities, costs, and procedures.
In the event that the integrity, confidentiality, or security of the user's personal data is compromised, the data controller commits to informing the user by any means.
The role of the Data Protection Officer (DPO) is to ensure the correct implementation of national and supranational provisions relating to the collection and processing of personal data.
The Data Protection Officer can be reached by email at: dpo@chainethermale.fr.
In accordance with the regulations concerning the processing of personal data, the user has the rights listed below. For the data controller to grant their request, the user must provide their first name and last name, as well as their email address, and, if relevant, their account, personal area, or subscriber number. The data controller is required to respond to the user within a maximum period of 30 (thirty) days.
1- Right of access, rectification, and erasure The user can access, update, modify, or request the deletion of data concerning them by following the procedure outlined below: The user must send an email to the personal data controller, specifying the purpose of their request and using the contact email address provided above. If they have one, the user has the right to request the deletion of their personal area by following the procedure below: The visitor/user must send an email to the data controller, specifying their first name and last name. The request for data deletion will be processed within 10 business days.
2- Right to data portability The user has the right to request the portability of their personal data, held by the site, to another site, by complying with the procedure below: The user must make a request for the portability of their personal data to the data controller by sending an email to the address provided above.
3- Rights to limitation and objection to data processing The user has the right to request the limitation or to object to the processing of their data by the site, without the site being able to refuse, unless demonstrating the existence of legitimate and compelling grounds that may override the user's interests, rights, and freedoms. To request the limitation of data processing or to formally object to data processing, the user must follow the procedure below: The user must submit a request for the limitation of their personal data processing to the data controller by sending an email to the address provided above.
4- Right not to be subject to a decision based solely on automated processing In accordance with the provisions of Regulation 2016/679, the user has the right not to be subject to a decision based exclusively on automated processing if the decision produces legal effects concerning them or significantly affects them in a similar way.
5- Right to determine the fate of data after death The user is reminded that they can organize what should happen to their collected and processed data if they pass away, in accordance with Law No. 2016-1321 of October 7, 2016.
6- Right to lodge a complaint with the competent supervisory authority In the event that the data controller decides not to respond to the user's request, and the user wishes to contest this decision, or if they believe that one of the rights listed above has been infringed, they are entitled to lodge a complaint with the CNIL (Commission Nationale de l’Informatique et des Libertés,
In accordance with the provisions of Article 8 of European Regulation 2016/679 and the French Data Protection Act, only minors aged 15 or older may consent to the processing of their personal data. If the user is a minor under the age of 15, the agreement of a legal representative will be required for personal data to be collected and processed. The site publisher reserves the right to verify by any means that the user is over 15 years old, or that they have obtained the agreement of a legal representative before browsing the site.
The site may use "cookie" technologies. A "cookie" is a small file (less than 4 KB), stored by the site on the user's hard drive, containing information relating to the user's browsing habits. These files allow the site to process statistics and traffic information, facilitate navigation, and improve the service for the user's comfort. For the use of "cookie" files that involve the saving and analysis of personal data, the user's consent is necessarily requested. This user consent is considered valid for a maximum duration of 13 (thirteen) months. At the end of this period, the site will request the user's authorization again to save "cookie" files on their hard drive.
The user is informed that they can object to the recording of these "cookie" files by configuring their browsing software. For information, the user can find the steps to follow to configure their browsing software to object to the recording of "cookie" files at the following addresses: Chrome:
In the event that the user decides to disable "cookie" files, they may continue browsing the site. However, any malfunction of the site caused by this manipulation cannot be considered the fault of the site publisher.
The site publisher draws the user's attention to the fact that the following cookies are used during their browsing:
This privacy policy can be consulted at any time at the address indicated below:
Either by "push" notification during a new visit of the user to the site;
Or by email to the address communicated by the user;
Or by SMS if requested by the visitor/user or customer.
The user is informed that the last update of this privacy policy took place on: 25/02/2019.
By browsing the site, the user attests to having read and understood this privacy policy and accepts its conditions, particularly concerning the collection and processing of their personal data, as well as the use of "cookie" files.
Le Grand Hôtel des Pyrénées ferme ses portes pour l'hiver le 23 novembre. Retrouvez nous le 29 mars 2026 !